Privacy policy

1. Who is responsible for processing your data?

The company VIBETRAY PORTAL EST, with registered office at W202- AL SAAHA CWing, Downtown Dubai, registered with the government of Dubai under license number 1075113, is responsible for the processing of personal data collected on the website www.vibetray.com.

2. What data do we collect?

The term “Data” refers to any personal information that may be used to identify you as an individual and that you provide to the Processing Manager to register on the Website and create an account, receive information or proceed with an online order. Only the data necessary for the successful execution of our activity, involving the items and services offered on the Website vibetray.com. The personal data we collect includes:

• your details (title, surname, first name, email, telephone number, full address, etc.),
• your delivery information (surname/first name, street, postcode, town/city, country, delivery comments, etc.)
• information about the products you have viewed,
• bank payment data,
• your order history,
• a record of emails exchanged with customer service.

The creation of an account on the Website requires the creation of a password. This password is encrypted and is known only by you. We are not able to access it. Should you forget your password, a link to set a new password will be sent to your contact email.

3. Why do we collect your data?

The processing of your personal data allows us to provide you with the Website’s services, to improve our services and to maintain a secure environment. Your data is processed for the following main purpose: to carry out the transactions relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction surveys, customer service, loyalty program, etc.); And more specifically for :

• the management of your Account, your registration and your connection to our site, as well as the provision of the services to which they give access respectively (online ordering, private sales, sending of newsletters, etc.);
• the management of your orders and the delivery of your orders;
• the management of our customer relationship and your complaints;
• the creation of a customer database for customer loyalty, prospection, promotion and market research activities (improving your user experience and our services), in accordance with the regulations in force;
• ensuring a personalized browsing experience on the Website: making our Website easier to use and adapting our products and services to your interests and needs (proposal of related products based on gender, record of last products viewed, personalized recommendations);
• statistical purposes;
• Vibetray’s compliance with its legal obligations as a publisher of electronic communication services for the public online (preventing or detecting fraud or abuse, handling security incidents, uses and violations of our general terms of use, improving browsing conditions, etc.).

4. For whom is your data intended?

The personal data collected is processed by the in-house staff at VIBETRAY to provide you with the services you request and in accordance with the defined purposes. VIBETRAY agrees not to sell your personal data to third parties. VIBETRAY may need to transfer your personal data to certain service providers and partners that help VIBETRAY provide and improve its services, such as:

• Logistics and delivery provider (carriers, couriers),
• Technical suppliers (providers of our virtual infrastructure in the cloud)
• Marketing provider (companies engaging in marketing activities [including social media organizations], companies specializing in market research and data processing). The website never logs payment details. We don’t store or have access to your cards. We use Stripe checkouts that encrypts and protect your details from anyone except yourself. Please don’t send your payment details to us.

When you surf and use our website. This is anonymous information that can’t be used to identify you and is collected through cookies and stored in Segment.io and Hotjar. We use this information to better understand how our website is being used and to discover issues and faults with the website’s infrastructure. If you do not want these cookies to collect data from your visit you can choose to block them in your web browser. Read more about cookies in point 8.

5. For how long do we keep your data?

In accordance with the legislation and regulations in force, we do not keep your data beyond the period strictly necessary for the purposes set out above. This period varies depending on the purpose of the processing. At the end of this retention period, your data will be permanently erased or irreversibly anonymized.

6. What are your rights?

In accordance with the applicable regulations, you have the right to query, access, modify, limit, rectify, delete and oppose your personal data, as well as you have the right to find out what personal data relating to you we have saved. You have the right to demand that incomplete, erroneous, unnecessary, or out-of-date personal data be deleted or updated. You have the right to cancel subscriptions for direct advertising and ask that we cease using your personal data for the purpose of direct marketing or on other compelling legal grounds. If you decide to cancel your subscription for marketing material and other communication from Vibetray, any important messages will still be sent to you. In some cases, particularly if you want us to delete or cease processing your personal data, we may no longer be able to provide you with services.

7. How do we protect your data?

We ensure the security of your personal data by providing enhanced protection, through the use of specific technical and organizational security measures, to prevent your personal data from being used illegally or fraudulently. We make sure that your personal data is not disclosed, misrepresented, damaged or altered and that unauthorized third parties do not have access to it. We train our employees and collaborators in the importance of confidentiality and personal data protection. We limit the number of employees with access to your data to those who directly contribute to providing you with quality services.

8. Our cookie policy

We might use various cookies on the Website to improve its interactivity and our services.

8.1 What is a cookie?

A cookie is a file of limited size, generally consisting of letters and numbers, sent by the internet server to the browser’s cookie folder, located on your computer’s hard drive.

8.2 Which cookies do we use?

There are various types of cookies, the purposes of each are described below. Cookies strictly necessary for the site to function These cookies are essential to browse our website allowing you to use its main features and secure your connection. Without these cookies, you will not be able to use the website normally; we advise you not to delete them. Functionality cookies These cookies are not essential for browsing but they do optimize the website operation and give you access to specific features. They also allow the adaptation of the site layout to your device’s display preferences. These cookies ensure a more customized browsing experience. Analytical cookies These cookies allow us to improve the relevance and ergonomics of our services through usage and performance analysis of our site, to establish statistics, visit numbers and volume of use of the various elements of our site (content visited, routes etc…).